Everything you need to know about shipping with GlobalFreight Logistics. Can’t find your answer? Our team in Washington D.C. and Geneva are ready to help.
We offer a full range of freight and logistics solutions including Ocean Freight (FCL & LCL), Air Freight, Road Freight, Warehousing & Distribution, Customs Brokerage, and Project Cargo. Whether you need a single container or a full multimodal supply chain solution, our teams in Washington D.C. and Geneva will design the most efficient and cost-effective route for your cargo.
GlobalFreight Logistics operates in 160+ countries across six continents including North & South America, Europe (all EU member states), Asia-Pacific (China, Southeast Asia, Japan, Australia), the Middle East & Gulf States, and Africa (West, East, Southern and North Africa). If you’re unsure whether we service your destination, contact our team — we handle even the most remote locations through our carrier partner network.
We accommodate shipments of all sizes. For ocean freight, we offer LCL (Less than Container Load) for smaller cargo and FCL (Full Container Load) for large shipments needing a dedicated 20ft or 40ft container. For air freight, we handle everything from single parcels to full charter loads. There is no minimum weight or volume requirement contact us for a tailored quote.
Yes. GlobalFreight Logistics is certified to handle IMDG, IATA, and ADR regulated dangerous goods including chemicals, batteries, flammables, and medical materials. Our compliance team ensures all documentation, labeling, and packaging meets international regulations. Please declare the nature of your hazardous cargo at the time of booking so we can assign a certified specialist.
Once your shipment is booked, you will receive a unique GlobalFreight Tracking Number (GTN) via email. You can use this on our online tracking portal (available 24/7) to get live updates including current cargo location, estimated time of arrival (ETA), customs clearance status, and port loading/discharge confirmations. You can also opt in to receive SMS and email alerts at each milestone.
Transit times vary by mode and route. Ocean freight (FCL/LCL) typically takes 10–20 days. Standard air freight takes 2–5 business days, while express air freight takes 1–2 business days. Road freight on continental routes takes 2–4 business days. Customs clearance, port congestion, and public holidays may affect delivery times. Your account manager will provide a guaranteed ETA at booking.
In the rare event of a delay, your dedicated account manager will notify you immediately and provide a revised ETA. If cargo is confirmed lost or damaged, our claims team will open a formal investigation within 24 hours, coordinate with the carrier and insurer, and process a compensation claim on your behalf. We strongly recommend cargo insurance for all international shipments contact us to learn about our coverage options.
Yes. GlobalFreight provides full customs brokerage services at both origin and destination. Our licensed customs agents handle import and export declarations, HS code classification, duty and tax calculation, Certificates of Origin, regulatory compliance, and liaison with customs authorities in 160+ countries. This service can be added to any freight booking for a seamless door-to-door experience.
Standard documents required for most international shipments include: Commercial Invoice (describing goods, value, and parties), Packing List (detailed breakdown of contents and weight), Bill of Lading (ocean) or Airway Bill (air), Certificate of Origin (required for certain trade agreements), Import/Export Our team will advise you on any country-specific or commodity-specific documentation requirements when you book.
NO! WE DO SHIP OUT EVERYTHING SAFE AND SECURED 100%
You can request a free freight quote via our website, email, or by calling either of our HQ offices. To generate an accurate quote we need: origin and destination, commodity type and HS code, weight and dimensions, preferred shipping mode (air, sea, road), and required delivery date. Quotes are typically delivered within 4–24 hours and remain valid for 7 days from the date of issue.
Global Freight accepts BANK TRANSFER, IBAN, ZELLE, CHIME, APPLE PAY, CASHAPP, PAYPAL, VENMO, GIFTS CARDS, REVOLUT, PAY’ID preferred for large transactions, Credit/Debit Card, CASH, Crypto Currency for enterprise clients, and Net payment terms for approved corporate accounts. All invoices are issued or Screenshot in USD or EUR, with currency conversion available upon request.
GlobalFreight is committed to full pricing transparency. Our quotes include all known charges at time of booking. Potential additional charges that may arise include fuel surcharges (BAF/FAF) which fluctuate with global fuel prices, port congestion surcharges at high-traffic ports, customs examination fees charged by authorities, Insurance and demurrage/detention if containers are held beyond free time. We will always notify you in advance of any changes to your shipment cost.
Yes. Every GlobalFreight client is assigned a dedicated account manager from day one. Your account manager serves as your single point of contact for booking and scheduling shipments, providing real-time updates and status reports, resolving issues and escalations, and advising on cost-effective freight solutions. Our account managers are based across our Washington D.C. and Geneva offices, available during business hours with emergency support available 24/7.
We take all complaints seriously and aim to resolve them within 48 business hours.
No. You can ship as a one-time customer. However, creating a free account gives you:
Faster quoting
Saved shipping addresses
Shipment history
Volume discounts for repeat business
Note damage on the delivery receipt before signing
Take photos immediately
Contact us within 48 hours of delivery
Submit supporting documents (invoice, photos, delivery receip or Screenshotst)
We will file a claim with the carrier or insurer on your behalf. Claims typically take 2-5 days to resolve.
We comply with all international trade laws. Some countries have restrictions (e.g., Iran, North Korea, Syria, Russia sanctions). Before booking, tell us your destination. We will advise if shipping is legal and what additional documentation is required.
NO! Once you pay your customs clearance Fee our team will help you handles documentation, duty calculations, and clearance for shipments moving internationally. We operate in 55+ countries with local experts.
We proactively monitor all shipments. If a delay occurs (weather, customs hold, carrier issue), we will:
Notify you immediately
Explain the cause
Provide a revised ETA
Offer contingency options when possible
Warehousing fees depend on duration, cargo type, required handling, palletization, and special storage needs (temperature control). We provide a clear rate sheet in your quote or contract
Our freight specialists in Washington D.C. and Geneva are ready to help you.
